Terms of Service

1. Acceptance of Terms

By accessing or using the Game2Join platform, you agree to be bound by these Terms of Service.

2. Eligibility

Game2Join is for adults only. You must be 18 years of age or older to create an account or use the platform. By signing up, you confirm that you meet this requirement. You must also be the cardholder for any card you pay with, or have the cardholder’s permission to use it.

3. Description of Service

Game2Join is a peer-to-peer platform connecting football players with game organisers. We provide the technology for players to find games and pay for their places, and we handle the payment between player and organiser.

4. Who you are buying from

When you pay for a place in a game, you are buying that place from the organiser who is running it — not from Game2Join.

Game2Join acts as the organiser’s agent for collecting payment. The organiser authorises us to offer places in their game and to take payment on their behalf.

Paying us settles what you owe the organiser in full. Once we have your payment you owe the organiser nothing further, even before we pass the money on to them.

What you pay us for is the booking fee, shown separately at checkout. That is our charge for running the platform.

5. Payments

When you pay for a game, your payment is collected and processed by Stripe, our payment processor. The organiser’s share of your payment goes into the organiser’s own Stripe account when your payment is taken, and Stripe pays it out to them on its normal schedule. If an organiser cancels a game, every player who paid for it is refunded in full, automatically, including anyone who had dropped out late or been marked absent.

The price shown at checkout includes a booking fee retained by Game2Join. This fee is refunded in full, along with the rest of the price, when a player drops out more than 24 hours before kick-off.

If a game is full, you can join the waitlist. Joining the waitlist authorises a payment on your card, but you are not charged. You are only charged if a spot opens up and you are moved into the game. If a spot opens up within two hours of kick-off, it is not filled from the waitlist automatically, and you are not charged. If you are never moved into the game, the authorisation is released and no money is taken from you. Your card is held for up to 7 days, or until the waitlist closes, whichever comes first.

If you organise games. Players’ payments go into your own Stripe account when they are taken, less our booking fee, and Stripe pays them out to your bank on its normal schedule. If a player is refunded — for example because they drop out more than 24 hours before kick-off, you remove them, you cancel the game, or we find it didn’t happen — your share of their payment is taken back from your Stripe account. The same happens if a player’s bank reverses their payment (a chargeback) and we lose the dispute. If Stripe has already paid the money out to you, your Stripe balance goes negative and Stripe may recover it from your bank account.

6. Reporting a Game That Didn't Happen

If a game didn't happen — the organiser never turned up, the pitch wasn't actually booked, or the game simply never took place — you can report it from the game page. We will look into it. If we find it didn’t go ahead, every player who paid for it is refunded in full, including anyone who had dropped out late or been marked absent, and the organiser’s share is taken back from the organiser.

7. Drop Out Policy

Players may drop out of a game. If you drop out more than 24 hours before kick-off, you will automatically receive a full refund, including the booking fee. If you drop out within 24 hours of kick-off, your payment is refunded only if a player from the waitlist takes your spot, or if the game is then cancelled (by the organiser, by us, or because we find it didn’t go ahead); otherwise it is not refunded. This policy is the same for every game on the platform and cannot be changed by an organiser.

8. What Game2Join Is, and Is Not, Responsible For

Game2Join provides the technology, the bookings and the payments. The organiser arranges the game, books the pitch, and runs it. Game2Join is not present at any game, does not supervise it, does not vet pitches or venues, and does not check any player's fitness, medical condition or insurance.

Football is a physical contact sport. By taking part in a game booked through Game2Join, you accept that risk and are responsible for your own health and safety, and for deciding for yourself whether you are fit to play. Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be excluded or limited, including your rights under the Consumer Rights Act 2015.

9. Cancellation Rights (Cooling-Off Period)

Online purchases in the UK normally come with a 14-day right to change your mind. Because booking a game is for a leisure activity on a specific date, this right does not apply once your booking is confirmed. The drop-out policy in Section 7 sets out when you can get a refund instead.

10. User Conduct

You agree to treat all community members with respect. Abusive behavior, both online and on the pitch, may result in permanent bans from the platform.

11. Suspension and Termination

We may suspend or permanently ban an account that breaches these Terms — for example, abusive behaviour, unsafe conduct, or fraudulent use of the platform. While your account is suspended, you cannot create or join games. Any open game you are hosting is cancelled and every player who paid for it is refunded in full, including anyone who had dropped out late or been marked absent. Your share of players’ payments for those games is taken back from your Stripe account, even if Stripe has already paid it out to you.

12. Changes to These Terms

We may update these Terms from time to time. The date at the top of this page shows when they were last changed. If you have already paid for a game before an update, the terms that applied when you paid are the ones that cover that game. Anything you do on the platform afterwards is covered by the current version.

13. Governing Law

These Terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute arising from them.